Service

Using and maintaining abandoned work and the stability of your laboratory process is our only goal.

Service

Using and maintaining abandoned work and the stability of your laboratory process is our only goal.

Our mission is to enable you to smoothly engage in your business and not to waste your valuable time in servicing equipment. Leave it for us. That’s why we offer you a complete service from the moment you decide what to offer, to the replacement with the new instrument, after the expiration of the lifetime of the equipment. Using and maintaining abandoned work and the stability of your laboratory process is our only goal.

Pre-installation support

 

A good plan is half the work done! Immediately after signing the contract, our service team will send you a plan of necessary activities and conditions to be provided before the equipment arrives.

Installation, calibration, qualification

If your equipment requires a qualification, our team is experienced here. Whether you have purchased original production documentation or have your own requirements, we have the equipment and know-how to do it. In addition, we can prepare a new procedure, following all the requirements of the regulatory authorities and your specific needs.

Preventive maintenance in warranty period

By selling and installing our equipment, our job is not completed. Regular visits within the warranty period will provide mutual security and ensure the unobstructed use of all the features that the supplied equipment provides.

Contract service after the warranty period

If your equipment requires a qualification, our team is experienced here. Whether you have purchased original production documentation or have your own requirements, we have the equipment and know-how to do it. In addition, we can prepare a new procedure, following all the requirements of the regulatory authorities and your specific needs.

After the expiration of the warranty period, you can choose a contracted service package that suits your company: basic, advanced, or complete. The contract provides special benefits such as a spare parts on the stock, a faster service response, a deferred payment, and a replacement instrument while yours in at the service.

Trade-in program

We regularly inform our loyal customers about the novelties and possible improvements in the performance of your processes, and as a pinnacle, we also provide the benefits of replacing old equipment for a new one, popular Trade-in program.

Application support

Our team consists of young experts trained and certified at service centers of manufacturers, and experienced engineers with lots of laboratory knowledge and experience. You will not only get training for the instrument, but also a full application support. By purchasing innovative equipment from our program you become a member of a great unique family that will always be at your disposal.

Certified and traceable equipment contact

The equipment that the service possesses is metrologically confirmed and as such, it is suitable for processes of validation and calibration of equipment from our program. The entire service process is assessed by the accreditation body as well as all other processes in our company.

Quick response, phone
and email support are the main features of our service.

If you have any questions or concerns,
write to us or call us.
+381 11 28 32 650

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